Callora Terms of Service

• You must be 18 or older.
• You are responsible for keeping your credentials safe. Notify us immediately of unauthorized access.
• You are responsible for what your AI agents say and do on your behalf. Callora is a tool, not the caller.

You must not use Callora to:

• Impersonate a human without disclosure. Callora requires you to comply with all applicable AI-disclosure laws (e.g. CA SB-1001, FCC AI-disclosure rules, TCPA).
• Place robocalls to numbers on the DNC registry unless you have documented consent.
• Process protected data (PHI) without an executed BAA with Callora.
• Reverse-engineer, resell, or scrape the service.
• Send spam or use the platform for scams, harassment, or illegal activity.

• Paid plans renew automatically at the interval you selected. You will receive reminder emails 7 days and 3 days before every renewal.
• 1-click cancellation: Settings \u2192 Billing \u2192 Cancel subscription. No phone call, no chatbot maze, no retention flow. Cancellation takes effect at period end; you keep access until then.
• Credit top-ups are non-refundable except where required by law. Unused subscription-included credits do not roll over.
• Chargebacks or fraudulent purchases result in immediate suspension.

• The AI voice agents and analyses are generated by third-party LLMs. Output can be wrong. You must review AI output before relying on it for medical, legal, or financial decisions.
• Callora deploys a crisis-interception layer that blocks generative responses when input signals self-harm or acute distress and instead returns crisis-line resources.
• Voice recordings and transcripts remain your property. Callora holds a limited license to process them to deliver the service.

The service is provided \u201cas is\u201d without warranty of any kind. Callora does not warrant that AI output is accurate, that calls will always connect, or that carriers/AI providers will never have outages.

To the maximum extent permitted by law, Callora\u2019s total aggregate liability is limited to the amount you paid us in the 12 months preceding the claim. Callora is not liable for indirect, incidental, or consequential damages.

You may cancel any time. We may suspend or terminate accounts that violate these terms or that pose a security/abuse risk to the network.

By providing your mobile number to Callora or by texting START to a Callora sender, you consent to receive SMS or MMS messages from Callora relating to your account, verification, call/voicemail notifications, campaign replies you initiated, and (with separate opt-in) product updates.

• Message frequency: varies; up to ~10 messages per week per user in typical Callora workflows.
• Message and data rates may apply. Standard carrier messaging rates apply.
• HELP: Reply HELP to any message for support, or email support@callora.ai.
• STOP: Reply STOP to any Callora message to opt out immediately. Reply START to resubscribe.
• Supported carriers: All major US carriers including AT&T, T-Mobile, Verizon Wireless, and their MVNOs. Carriers are not liable for delayed or undelivered messages.
• No sharing. Callora does not sell, rent, or share mobile numbers, SMS opt-in status, or SMS-derived data with third parties for marketing purposes.
• Full opt-in flow and sample messages: /sms-consent

These terms are governed by the laws of the State of Delaware, USA, without regard to conflicts-of-law principles. Disputes are resolved in the state or federal courts located in Delaware.

We may update these terms. Material changes are announced by email at least 30 days in advance. Your continued use after the effective date constitutes acceptance.

Email legal@callora.ai for legal notices.